Cloud Orders, Invoicing, Payment Verification & Support Ticketing
Transparent billing lifecycle, card-to-card receipt uploads, DNS onboarding, and SLA-governed support ticketing
Experience frictionless cloud commerce and customer care. Insight Cloud Platform integrates order placement, bank transfer receipt verification, automated DNS configuration, background container provisioning, and SLA-driven support ticketing directly into a unified operational pipeline.
Multi-State Order Pipeline
Transparent stage tracking from Draft, InvoiceSent, and VerifyingPayment to Provisioning, Complete, and Running.
Slip Upload & 1-Click Approval
Clients upload bank payment receipts (JPG, PNG, WEBP, PDF up to 5MB) for swift administrative verification.
Integrated Support Ticketing
Lodge SLA-tracked support tickets categorized by Billing or Technical Support, linked directly to your cloud order ID.
Client & Subscriber Manual
Manage orders, invoices, payments, and support escalations with complete transparency:
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Place Order: Select target products from the catalog and click order to transition immediately to
InvoiceSent. -
Bank Transfer & Slip Upload: View designated recipient card details and upload receipt slips at
/cloud/order/upload-receipt. -
Custom Domain / Subdomain: Enter your domain name at
/cloud/order/save-dnsor let the system generate a subdomain. -
Order-Linked Ticketing: Open support tickets with priorities (Low, Medium, High, Critical) attached directly to your order reference.
Cloud Operator & DevOps Guide
Administer billing verification, background provisioning, and ticket SLAs from the admin portal:
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Order Pipeline Management: Audit orders at
/admin/cloud/orders, inspecting uploaded receipts and customer profiles. -
1-Click Payment Approval: Approve payments to transition orders into
Provisioningor reject with explanatory notes. -
Automated Provisioning Task: A background worker runs every minute to deploy containers on the optimal Dokploy server node.
-
Support Ticket Resolution: Manage customer tickets at
/TicketAdmin/Index, tracking SLAs and assigning operators.
Order & Provisioning Lifecycle in 4 Steps
Order Creation
Subscriber selects desired product packages and submits order to generate invoice details.
Receipt Upload
Subscriber transfers funds via card-to-card and uploads the bank receipt image or PDF in the client portal.
DNS & Verification
Operator verifies bank slip; subscriber specifies custom domain or accepts system-generated subdomain.
Auto-Deploy & Care
Background worker deploys container stack, issues SSL certificates, and enables linked support ticketing.